Administrative Office Procedures

26 Apr Administrative Office Procedures – Online Course

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. They ensure accountability, consistency, and efficiency. A well run office reduces miscommunications and helps to eliminate common errors. Strategies and procedures are a vital connection between the company’s vision and its everyday operations and by making these procedures a priority, you will establish clear policies as well as an objective and consistent set of rules leading to employee understanding and buy-in, which ensures that your work environment runs smoothly.

This course touches on the importance of administrative procedures, tools for storing procedures, identifying and recording key procedures, what to include in a binder and how to organize it as well as on creating, sharing and executing a procedure guide.


At the end of this course you will be able to:

  • Understand the importance of administrative procedures
  • Collect the correct tools
  • Identify procedures to include in a binder
  • Develop procedures
  • Organize a binder
  • Prepare checklists
  • Understand succession planning
  • Set up a procedure guide


This course is designed for:

  • Administrative employees
  • Team leaders, supervisors and managers
  • Business owners and executives


None/No previous knowledge required.


4 hours


This course comes with 12 modules consisting of text, video and quizzes.

It is a self-paced program available 24/7. Participants can learn at their own pace, anytime, anywhere and on any device.


A participation certificate will be issued on completion of the course.

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Course Content